Refund Policy

Our Commitment to Our Partners

At pickupmyappliance.com, our mission is to supply your business with high-quality, actionable appliance removal leads. We are committed to maintaining a billing environment that is both completely transparent and fair to every contractor in our network.

Standard Policy: Purchases Are Generally Final

Because our platform delivers immediate value by unlocking consumer data instantly (whether through an active subscription or a standalone purchase), all purchases are generally final. The service is considered fully rendered the moment lead details become accessible to you. Therefore, once a lead has been bought or made viewable under a subscription tier, the transaction cannot be reversed.

This rule applies universally to both of our acquisition structures:

Monthly Subscription Plans: Grants unrestricted, unmasked lead access within your territory.
Pay-Per-Lead Acquisitions: Unlocks individual, unmasked client details on demand.

Please note that we do not provide pro-rated distributions or partial credits if a subscription is terminated in the middle of a billing cycle.

72-Hour Claim Window

Any request for a credit or refund must be submitted within 72 hours of the disputed transaction. Claims received after this window are ineligible for review, except in rare circumstances determined at our sole administrative discretion.

Credits for Material Lead Defects

If a lead contains a material defect that makes it unusable — for example, a disconnected or invalid phone number, an unreachable address, or a fundamentally mismatched appliance category reported at the time of submission — we may, at our discretion, issue an account credit for the affected lead. Credits are generally limited to the value of the disputed lead or subscription period and do not constitute cash refunds unless the defect also falls under a cash-refund exception below.

A lead being unresponsive, changing their mind, or having already disposed of the appliance through other means does not, by itself, constitute a material defect and does not qualify for a credit or refund.

Cash Refunds for Duplicate Charges and Technical Failures

We will issue a cash refund within 5-10 business days when a charge is the direct result of one of the following platform-side issues:

Duplicate Charges: You were billed more than once for the exact same lead or subscription period due to a system processing error.
Technical Failures: Your payment was successfully processed but a platform malfunction prevented the unredacted lead data from being generated or delivered.

Refund requests outside of these scenarios will be evaluated on a case-by-case basis at our sole administrative discretion, with no guarantee of approval.

Administrative Discretion

All credit and refund decisions are made at the sole discretion of Pick Up My Appliance administration. Submitting a claim does not guarantee approval. We reserve the right to request supporting documentation, investigate transaction logs, and deny any request that does not meet the criteria outlined in this policy.

No Guarantee of Profitability or Completed Pickup

Our service guarantees the delivery of valid consumer contact details, not a guaranteed contract or completed pickup. We do not guarantee that any lead will result in a booked job, revenue, or profit. Refunds and credits are not provided based on a lead's business outcome, including but not limited to a customer declining service, choosing a competitor, or failing to follow through with a scheduled pickup.

Managing and Cancelling Subscriptions

Partners retain the right to terminate their monthly subscription at any time. Following a cancellation request, your account will maintain unrestricted access to territory leads for the remainder of your paid billing period. Once that cycle concludes, your plan will not renew, your territorial exclusivity will expire, and your account will automatically shift to our standard pay-per-lead framework.

You can update or cancel your plan at any time via your partner billing dashboard or by submitting a request to our support team.

Contact Support

For questions regarding this policy, or if you believe an undetected technical issue occurred with a transaction, please reach out to us with your account details and an explanation at: contact@pickupmyappliance.com